FAQS


Payment Options:

We accept major credit cards, debit cards, and PayPal.

Shipment Duration:

All orders are dispatched from our warehouse within 1-3 business days of placement. US-bound orders may take 4 - 9 weeks, while international orders may require 3 - 9 weeks for delivery. Please note that these timeframes are subject to variation based on carrier availability, customs processing, and destination.

Christmas Delivery:

Orders placed prior to December 1st will be shipped within 1-2 business days and are projected to arrive before December 24th. However, once parcels leave our warehouse, their handling and transit become the responsibility of courier companies and customs authorities, over which we have no control.

Orders made after December 1st will be dispatched within 1-2 business days but may not reach their destination before December 24th. As with earlier shipments, the handling and transit of parcels remain beyond our purview.

Local Store Availability:

We operate exclusively as an online entity, enabling us to offer our products at more competitive prices compared to brick-and-mortar stores.

Shipping Costs:

For a limited duration, we are currently providing complimentary worldwide shipping.

Product Sourcing:

Our dedication lies in presenting you with unique and specialized items not readily available elsewhere. To achieve this, we source our products from various corners of the globe, striving to bring you the finest designs from top-tier manufacturers.

Cancellation Policy:

No cancellation fees are imposed. In the event of severe damage to items upon arrival, we typically provide replacements. If a refund is necessary, it will be processed within 10 business days following our last correspondence.

Refund Policy:

We stand by a 90-day money back guarantee. Should you find yourself dissatisfied with your purchase within this timeframe, kindly contact us at hello.yennisshop@gmail.com with your order number and contact details. We will guide you through the refund process. Please be aware that customers are responsible for return shipping costs.

Security of Online Ordering:

Rest assured, we prioritize the security of the information you provide when placing an order through our online store. Our bookstore's hosting server employs the industry-standard SSL (Secure Sockets Layer) protocol to encrypt the transmission of all credit card and personal customer data.

Contact Information:

For further inquiries or assistance, please utilize our contact form, accessible here. We typically respond within 24 business hours.