REFUND POLICY

We are committed to providing a seamless shopping experience, and thus offer a 5-day window from the date of item receipt for refunds on damaged items. We trust our customers to utilize this offer responsibly and in good faith.

Please note that returns unrelated to damage or defect will not be accepted. Kindly refrain from sending orders directly to our manufacturer, as we have a dedicated warehouse equipped to handle returns. Any package deliberately returned to our manufacturer will not be eligible for refund or replacement.

We strongly advise customers to review product specifications, including dimensions, size, color, material, and product inclusions, to avoid any discrepancies. Please ensure accuracy before finalizing your order.

To ensure prompt resolution, we recommend inspecting orders within 5 days of delivery for any issues. If you receive a damaged or defective item, please notify us within 5 days of delivery for a replacement or refund.

Accepted for Refund/Return

  1. Damaged Item: Visible damage such as broken pieces or cracks. (Photo/Video Required). Must be reported within the warranty period. Note: For "Damage" or "Broken," a photo or video must be provided. Return of the item may be required.

  2. Defective Item: Non-functioning electronic items. Photo/Video is required to document the defect for assessment. Must be reported within the warranty period.

  3. Wrong Item Delivered: If you received an incorrect product (e.g., ordered a bed but received a mug). Must be reported within the warranty period. Note: For "Damage" or "Broken," a photo or video must be provided. Return of the item may be required.

Refund Time Frame

Each refund request will be investigated by our fulfillment department, taking 2 - 3 working days to process due to high order volume. If eligible, the refund will be applied to the original method of payment within the next 48 hours. Please allow up to 7 working days for the credit to reflect in your account, depending on your bank.

We reserve the right to refuse a refund if it has been over 5 days since product delivery or if there is evidence that the damage was caused by regular use or customer mishandling.

Refund Format (Email)

Subject: [Order Number] Refund ex. 12345 Refund

Body: Attach clear photos showing the damage.

Requirements for Refund:

  • Must include a VIDEO or IMAGE clearly demonstrating the item(s) received were defective.
  • Refund requests without VIDEO will not be entertained, as we require this as proof for supplier claims.
  • Refund process may take up to 2 weeks for verification purposes.
  • Shipping Fees will not be refunded as the item has been shipped.
  • Full Refund will be granted if customers provide complete information regarding the defective item.
  • Full Refund if the parcel is not delivered within our promised delivery time frame.

NO REFUNDS (AFTER 5 DAYS RECEIVED THE PARCEL)

We do not accept refunds after 5 days of parcel receipt. If you receive a damaged item, please contact us at hello.yennisshop@gmail.com 
within 5 days of receiving the parcel and provide the necessary information.

RETURN POLICY

To initiate your return, please email us at hello.yennisshop@gmail.com

Email us a Return Request Via hello.yennisshop@gmail.com

Subject: RMA Request

Message: Please include your Order # (provided in confirmation email)

Please NOTE that the shipping and handling fee will not be refunded, all return shipping fees should be paid by the buyer.

Requirements for Returns:

  • Must include a valid original purchase order number provided by https://yennisshops.com/ (For purchases made outside of https://yennisshops.com/, please contact the respective seller regarding returns.)
  • Returned products must be in their original packaging without any missing contents.
  • Returned products not in their original packaging with missing contents are subject to a minimum 15% restocking fee.
  • Refunds will be issued after the returns are received.